PORTFOLIO
Call Guides
Portfolio – Call Guides
Ongoing Treatment Support
Client:
SCEMBLIX®
Project Type:
Call Guide
Objective:
Create an ongoing support call guide for Scemblix that the Care Navigator (CN) at the Novartis Patient Support Center can use as a guide when conducting their cadenced calls with patients/caregivers taking Scemblix that ensures the experience is positive and helpful.
Portfolio – Call Guides
Patient Support Warm Welcome
Client:
PAH Companion withMe
Project Type:
Call Guide
Objective:
Develop a new 5-10 minute tailored call guide for the Warm Welcome Call.
The Warm Welcome call is an initiative designed to aid patients earlier in the treatment journey (~Day 2 after enrollment). Its main goal is to provide clarity on who’s who (i.e., CarePath Care Coordinator, Specialty Pharmacy, Companions) and the next steps in their treatment journey.
